Embrace negative comments. They lead to opportunities to improve customer service.
Blog
5
I Appreciate Your Viewpoint, But You’re Wrong!
Posted on Feb 22 , 2010 in Communication & Government Social Media & Strategy & Thoughts
3
Edelman Dust Up Explains Why Strategy Trumps Cool Kid Toys
Posted on Nov 02 , 2009 in Communication & Measurement & PR Education & Strategy
Tools are only an end to a means; the thought and consideration of the objective must come from experience about audiences, influence and reach.
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The Overwhelming Feeling I’m Falling Behind: Publicity Tools
Posted on Jul 02 , 2009 in Communication & PR & Publicity & Strategy
It seems there is so much to do and not enough time to do all of it. There’s the Twitter feeds to monitor, the Facebook Fan page to update, the traditional PR and media relations, and the endless demands to finish one project and move on to the other. It seems journalists are feeling the [...]