Embrace negative comments. They lead to opportunities to improve customer service.
Archive for the ‘Government Social Media’ Category
I Appreciate Your Viewpoint, But You’re Wrong!
Shocked, I Tell You! Shocked!
19 Nov 2009 at 09:53
Michael Sommermeyer
Communication, Government Social Media, Reputation, Social Media, Spin This!, Transparency
So President Obama doesn’t Twitter? Does that come as a big surprise? He made the announcement to a group of Chinese students this week in Shanghai that he never used Twitter. This sent the Twitter Trends on a rampage and people were upset, shocked and in disbelief:
@meredithwrogers “Obama probably shouldn’t have let it be [...]
Random Thoughts: The I Just Got Back From Reno, Again, Version
09 Oct 2009 at 15:04
Michael Sommermeyer
Communication, Courts, Government Social Media, Law, Social Media, Speaker
photo credit: steakpinball
I just returned from a day trip to northern Nevada to teach media relations to judges at the National Judicial College. The participants are judges from various states taking college-level courses on ethics, courtroom procedures, and in my case, transparency and accountability. I joined up with Judge Steve Smith of Bryan, Texas, [...]