What kind of a human being responds to a tragedy with statistics designed to convince others that "we really don't kill people that often"? John Wagner in On Message blogs about how we often worry more about our image than about the people involved in a crisis...
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In a crisis it's easy to loose your head. You can't think. The devastation seems to incredible too comprehend. That's why we plan and rehearse in advance of crisis events. In what started out as a rapt and personalized use of PR and communication quickly turne...
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