Archive for the ‘Crisis Management’ Category

Do You Want Ketchup With That?

photo credit: ingridtaylar
Imagine being so pumped by ketchup that you create a social media account to talk about ketchup and a particular brand. Now you also happen to be a marketer who wants to test the notion that the balance of power in branding has moved from the company to the customer. He starts [...]

Why David Letterman Will Never Apologize

David Letterman’s crass joke about Sarah Palin’s teenage daughter is really no different from when Don Imus called a group of women essentially whores. You call my teenage daughter promiscuous as a joke, and all politics aside, I’m going to loose it. Before you start commenting already, set aside your political views for a [...]

If an A-Lister Twitters Alone in the Wilderness, Will Anyone Hear?

Just because an A-lister Twitters disdain for a product, service, another A-lister, or the meal they just ate, doesn’t mean anybody actually hears their scream.